Call Centre / CustomerService · Permanent
Remote Customer Service Call Center Representative
Celerity Staffing Solutions · Wisconsin, United States
- Location: Wisconsin, United States
- Employment: Permanent
Job description
Handle inbound and outbound customer service calls for client organizations from a dedicated home workspace. Applicants must meet screening, internet speed, computer proficiency and typing requirements, and be available for training and scheduled shifts.
Responsibilities
• Handle inbound customer service calls.
• Make outbound customer service calls.
• Follow client-specific protocols and procedures.
• Complete required training and client screening processes.
• Use MS Office and computer systems to support customer interactions.
• Maintain a private, compliant home workspace and reliable internet connection.
Required Skills
• Inbound call handling
• Outbound call handling
• Customer service
• MS Office
• Typing at 40 WPMComputer proficiency
• Internet speed testing
• Call center procedures
• Information processing
• Two-factor authentication
Responsibilities
• Handle inbound customer service calls.
• Make outbound customer service calls.
• Follow client-specific protocols and procedures.
• Complete required training and client screening processes.
• Use MS Office and computer systems to support customer interactions.
• Maintain a private, compliant home workspace and reliable internet connection.
Required Skills
• Inbound call handling
• Outbound call handling
• Customer service
• MS Office
• Typing at 40 WPMComputer proficiency
• Internet speed testing
• Call center procedures
• Information processing
• Two-factor authentication