Executive Positions · Permanent
Sr. Director, Client Success - MDLive - Remote
CIGNA · Texas, United States
- Location: Texas, United States
- Employment: Permanent
Job description
Overview
In this role you will oversee strategic relationships with health plans, employers, TPAs, and brokers to protect revenue and drive growth. You will translate MDLIVE capabilities into a compelling value story and lead account strategies with cross-functional partners. You will manage executive engagements, renewal risk, and expansion opportunities while aligning teams around client priorities. This position offers impact across health outcomes, utilization, and long-term partnerships within a mission-driven healthcare organization.
Responsibilities
• Own strategic relationship as trusted advisor for assigned clients
• Develop and execute strategic account plans focused on health, retention, growth, and partnerships
• Build executive relationships with senior stakeholders and identify decision-makers
• Understand client objectives, benefit strategy, population health priorities, and success measures
• Lead renewal and revenue-retention strategy with internal stakeholders
• Identify expansion opportunities through additional MDLIVE solutions and improved utilization
• Translate data into executive-level insights and recommendations
• Lead Quarterly Business Reviews, Annual Strategic Reviews, and multi-year planning
• Coordinate executive escalations and act as cross-functional quarterback for client strategy
• Maintain visibility into client health, risks, and commitments in management systems
• Monitor healthcare trends relevant to assigned clients
• Collaborate with Account Management to align strategy with execution
• Travel up to 20%
• Other duties as assigned
Key requirements
• Deep understanding of health plans, employer-sponsored benefits, TPAs, brokers/consultants, and healthcare benefits ecosystem
• Strong knowledge of virtual care, digital health, population health, and client value realization
• Experience managing complex enterprise relationships and contractual requirements
• Strong executive presence and credibility with C-suite stakeholders
• Commercial acumen in retention, renewals, pricing, contracting, and revenue risk
• Ability to interpret performance data into actionable insights
• Excellent communication, presentation, negotiation, relationship-management, and problem-solving skills
• Ability to influence cross-functional teams without direct authority
• Exceptional organization and project-management skills
• Positive, collaborative, accountable mindset
• Experience with Salesforce or similar CRM
• Experience using AI tools to support daily workflows and efficiency
• Executive communication
• Strategic thinking
• Cross-functional collaboration
• Salesforce
• CRM tooling
• Data interpretation and reporting
In this role you will oversee strategic relationships with health plans, employers, TPAs, and brokers to protect revenue and drive growth. You will translate MDLIVE capabilities into a compelling value story and lead account strategies with cross-functional partners. You will manage executive engagements, renewal risk, and expansion opportunities while aligning teams around client priorities. This position offers impact across health outcomes, utilization, and long-term partnerships within a mission-driven healthcare organization.
Responsibilities
• Own strategic relationship as trusted advisor for assigned clients
• Develop and execute strategic account plans focused on health, retention, growth, and partnerships
• Build executive relationships with senior stakeholders and identify decision-makers
• Understand client objectives, benefit strategy, population health priorities, and success measures
• Lead renewal and revenue-retention strategy with internal stakeholders
• Identify expansion opportunities through additional MDLIVE solutions and improved utilization
• Translate data into executive-level insights and recommendations
• Lead Quarterly Business Reviews, Annual Strategic Reviews, and multi-year planning
• Coordinate executive escalations and act as cross-functional quarterback for client strategy
• Maintain visibility into client health, risks, and commitments in management systems
• Monitor healthcare trends relevant to assigned clients
• Collaborate with Account Management to align strategy with execution
• Travel up to 20%
• Other duties as assigned
Key requirements
• Deep understanding of health plans, employer-sponsored benefits, TPAs, brokers/consultants, and healthcare benefits ecosystem
• Strong knowledge of virtual care, digital health, population health, and client value realization
• Experience managing complex enterprise relationships and contractual requirements
• Strong executive presence and credibility with C-suite stakeholders
• Commercial acumen in retention, renewals, pricing, contracting, and revenue risk
• Ability to interpret performance data into actionable insights
• Excellent communication, presentation, negotiation, relationship-management, and problem-solving skills
• Ability to influence cross-functional teams without direct authority
• Exceptional organization and project-management skills
• Positive, collaborative, accountable mindset
• Experience with Salesforce or similar CRM
• Experience using AI tools to support daily workflows and efficiency
• Executive communication
• Strategic thinking
• Cross-functional collaboration
• Salesforce
• CRM tooling
• Data interpretation and reporting